INCLUSIVENESS & SERVICE DELIVERY NAP 2

COMMITMENT 14: Inclusion and Diversity

To Increase the voice and enhance participation of the vulnerable (Women, young people, persons with disabilities and marginalized groups), thereby addressing systemic barriers, and improving inclusive services in governance and decision-making processes.

Lead MDA:       Federal Ministry of Women Affairs / Ministry of Humanitarian Affairs, Disaster Management and Social Development Responsible Person: Honourable Minister, Paullen Tallen/ Sadiya Umar Farouq Definition, identification and NEEDs assessment of marginalized groups, implementing gender and inclusive programmes in Nigeria. Women, young people, older persons, persons with disabilities and marginalized groups actively participate in governance and decision-making processes. Effective participation and representation of women, young people, older persons, persons with disabilities, and marginalized groups in governance and decision-making processes, ensure implementation of existing laws and policies that affect women, young people, older persons, persons with disabilities, and marginalized groups, e.g. Affirmative action. The details of implementation of specific activities are as follows:

Milestone 88: Drive gender-mainstreaming through deepening policy and legislative instruments

Start-Finish Date: October, 2019 to June 2021

Status:

Last Updated: October 2019

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Milestone 89: The Ministry of Women Affairs/ / Humanitarian & Disaster Management/Social Development and Federal Ministry of Works and Housing to ensure a new Public building designed and constructed with the necessary accessibility aids such as ramps, elevators (where necessary) and any other facility easily accessible to persons with disabilities.

Start-Finish Date: October, 2019 to July 2021

Status:

Last Updated: October 2019

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Milestone 90: Identify existing public buildings that are not accessible for Persons with disabilities.

Start-Finish Date: October, 2019 to July 2021

Status:

Last Updated: October 2019

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Milestone 91: Modify existing public buildings that are not accessible for persons with disabilities with the necessary accessibility aids such as ramps, elevators (where necessary)

Start-Finish Date: October, 2019 to July 2021

Status:

Last Updated: October 2019

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Milestone 92: The Ministry of Women Affairs/ Humanitarian & Disaster Management/Social Development and other relevant MDAs to ensure affirmative action of 35% representation and active participation of Women in governance is implemented at the Federal and at least a third of the states and integrated within the Federal Character Principle.

Start-Finish Date: October, 2019 to July 2021

Status:

Last Updated: October 2019

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Milestone 93: Ensure budget allocation and release for at least one national shelter/temporary home for women, girls/children survivors of gender-based violence established in each of the six geopolitical zones of the country. All MDA’s should design and implement a gender-friendly budget process that encourages inclusiveness.

Start-Finish Date: October, 2019 to July 2021

Status:

Last Updated: October 2019

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Milestone 94: Train and Support vulnerable women and young people across the country and develop effective programmes around governance.

Start-Finish Date: October, 2019 to July 2021

Status:

Last Updated: October 2019

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Milestone 95: CSOs to monitor effective inclusion of interest of women, young persons with disabilities and other marginalized groups in all government programs.

Start-Finish Date: October, 2019 to July 2021

Status:

Last Updated: October 2019

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Milestone 96: CSOs to advocate passage of the Gender Equality Bill

Start-Finish Date: October, 2019 to July 2021

Status:

Last Updated: October 2019

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COMMITMENT 15: Improved Service Delivery

Contributing to the improvement in quality of public service delivery (availability, efficiency and reliability, equitable without hidden costs, transparency and accountability) in six (6) pilot Ministries of Health, Education, Agriculture and Infrastructure (Power, Works, housing and Transportation) Power through initiatives to improve the performance and results.

Lead MDA:       SERVICOM Responsible Person: Mrs. Nnenna Akajemeli, National Coordinator/CEO of SERVICOM This commitment seeks to contribute to improving the integrity of government and the citizens’ trust of Government Service delivery who deliver need assessments based, timely, fair, equitable, effective and transparent services, through more motivated, people-oriented, result-driven, efficient and effective public services in six key sectors. The details of implementation of specific activities are as follows:

Milestone 97: Advocacy visit to the management of selected MDAs

Start-Finish Date: October 2019 to May 2021

Status:

Last Updated: March 2019

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Milestone 98: Sensitization Meeting with Top Management of Six (6) selected MDAs by Lead MDA and Non-State Actors involved.

Start-Finish Date: October 2019 to July 2021

Status:

Last Updated: October 2019

Other Details:


Milestone 99: Review of existing Service Charters and creation of new ones where necessary to include levels of neutrality expected in processes of MDAs such as staff recruitment, performance assessment, promotion, contract award, the wastefulness of government resources, and discourtesy to the public, fraud and corruption.

Start-Finish Date: October 2019 to July 2021

Status:

Last Updated: October 2019

Other Details:


Milestone 100: High level advocacy to Budget Office for the inclusion of Ministerial SERVICOM Unit (MSU) of the Budget Line for Production/Implementation of Service Charter in MDAs

Start-Finish Date: November 2019 to November 2019

Status:

Last Updated: October 2019

Other Details:

Milestone 101: Conduct a Joint Stakeholder meeting and Media Engagement towards raising awareness of the need for compliance with the Service Charter standards by service providers and communication of expectations to end-users

Start-Finish Date: November 2019 to July 2021

Status:

Last Updated: October 2019

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Milestone 102: Measurement of MDAs’ compliance with the Service Charter

Start-Finish Date: October 2019 to July 2021

Status:

Last Updated: October 2019

Other Details:

Milestone 103: Conduct staff capacity assessment for SERVICOM

Start-Finish Date: November 2019 to December 2019

Status:

Last Updated: October 2019

Other Details:

Milestone 104: Conduct staff capacity development programmes on identified gaps

Start-Finish Date: January 2020 to January 2021

Status:

Last Updated: October 2019

Other Details:

Milestone 105: Biannual Performance Report by SERVICOM and OGP Secretariat ok key stakeholders to FEC

Start-Finish Date: January 2020 to June 2021

Status:

Last Updated: October 2019

Other Details:

Milestone 106: Introduction of award system to best performing service delivery MDAs.

Start-Finish Date: January 2020 to June 2021

Status:

Last Updated: October 2019

Other Details:

Milestone 107: Advocacy visits to selected state governors as part of sub-national engagement strategy

Start-Finish Date: January 2020 to June 2021

Status:

Last Updated: October 2019

Other Details:

Milestone 108: SERVICOM to publish compliance reports received from MDAs in easy to assess formats e.g. website, selected dailies, social media platforms

Start-Finish Date: January 2020 to February 2021

Status:

Last Updated: October 2019

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Milestone 109: SERVICOM to conduct quarterly meeting with Civil Society Organization on emerging with issues on improving service delivery

Start-Finish Date: January 2020 to June 2021

Status:

Last Updated: October 2019

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COMMITMENT 16:  Improved Service Delivery

Development /Enactment of legal, legislative or Executive Instrument Lead MDA: SERVICOM Responsible Person: Mrs Nnnenna Akajemeli, National Coordinator/CEO SERVICOM The commitment is aimed at strengthening and institutionalizing the operational capacity of SERVICOM to enforce strict compliance to service charters for all MDAs and SERVICOM’s reporting mechanism. The details of implementation of specific activities are as follows:

Milestone 110: Joint (state and non-state actors) retreat to review the  SERVICOM Draft Bill with representation from the six geopolitical zones.

Start-Finish Date: November 2019 to November 2019

Status:

Last Updated: October 2019

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Milestone 111: Appointment & Engagement of Technical Committee on Passage of SERVICOM Bill.

Start-Finish Date: December 2019 to December 2019

Status:

Last Updated: October 2019

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Milestone 112: Continuous consultation through the media on the SERVICOM Draft Bill.

Start-Finish Date: January 2020 to December 2020

Status:

Last Updated: October 2019

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Milestone 113: SERVICOM Draft Bill passed to NASS

Start-Finish Date: March 2020 to March 2020

Status:

Last Updated: October 2019

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Milestone 114: Advocacy & Engagement for the passage of SERVICOM Bill

Start-Finish Date: October 2019 to June 2021

Status:

Last Updated: October 2019

Other Details:

Milestone 115: Passage and assent of national SERVICOM Bill into Law

Start-Finish Date: October 2019 to June 2021

Status:

Last Updated: October 2019

Other Details:

Milestone 116: Conduct High-level Advocacy through the Governors Forum for States to sign a compact/ social contract

Start-Finish Date: January 2020 to June 2021

Status:

Last Updated: October 2019

Other Details:

Milestone 117: Lead advocacy and consultative process of drafting a policy for the compact/ social contract between the government and the citizens of Nigeria.

Start-Finish Date: October 2020 to June 2021

Status:

Last Updated: October 2019

Other Details:

Milestone 118: Convene a policy dialogue forum on the draft SERVICOM national policy.

Start-Finish Date: January 2020 to June 2021

Status:

Last Updated: October 2019

Other Details:

Milestone 119: Draft policy review with Community of Practice of Leads (The Permanent Secretaries of the Ministries, to provide direction for the development /enactment of legal, legislative or Executive Instruments.

Start-Finish Date: February 2020 to March 2020

Status:

Last Updated: October 2019

Other Details:


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